Privacy Policy

1. Introduction

Nex Arena values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related services.

This Policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws.

2. Information We Collect

Information You Provide:

• Full name
• Mobile number
• Email address
• Date of birth
• Profile details
• Booking information
• Customer support communications

Information Collected Automatically:

• Device information
• Browser information
• IP address
• Operating system
• Location data (used to help you discover nearby venues, where permitted by you)
• Usage analytics
• Cookies and tracking technologies

3. How We Use Information

We use collected information to:

• Create and manage user accounts.
• Process bookings and payments.
• Communicate booking confirmations.
• Provide customer support.
• Improve platform functionality.
• Prevent fraud and misuse.
• Send updates and promotional communications.
• Comply with legal obligations.

4. Sharing of Information

We may share information with:

• Venue partners
• Event organizers
• Coaching providers
• Payment gateway providers
• Technology vendors
• Government authorities when required by law

We do not sell user personal information.

5. Payment Information

Payments are processed through secure third-party payment gateways.

Nex Arena does not store complete credit card or debit card information on its servers.

6. Cookies

We use cookies and similar technologies to:

• Improve user experience.
• Remember user preferences.
• Analyze platform performance.
• Measure marketing effectiveness.

Users may disable cookies through browser settings.

7. Data Security

We implement reasonable technical and organizational measures to protect personal information.

However, no online platform can guarantee absolute security.

8. Data Retention

Personal information is retained only for as long as necessary to:

• Provide services.
• Meet legal requirements.
• Resolve disputes.
• Maintain business records.

9. User Rights

Users may request to:

• Access their information.
• Correct inaccurate data.
• Delete their account.
• Withdraw marketing consent.

Requests may be submitted through our support team.

10. Data Deletion Requests

In accordance with the Digital Personal Data Protection Act, 2023, users have the right to request erasure of their personal data held by Nex Arena.

To submit a data deletion request:

• Email us at nexarenahospitalities@gmail.com with the subject line: “Data Deletion Request”.
• Include your registered mobile number or email address for verification.

Upon receiving a verified request, Nex Arena will:

• Acknowledge the request within 3 business days.
• Process the deletion within 30 days, subject to any legal or regulatory obligations that require us to retain certain data.

Please note that deletion of your data will result in permanent deactivation of your account and loss of booking history. Certain data may be retained where required by law, for fraud prevention, or to resolve pending disputes.

11. Children's Privacy

Nex Arena does not knowingly collect personal information from children without appropriate parental consent.

12. Third-Party Links

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices of such websites.

13. Policy Updates

Nex Arena may update this Privacy Policy periodically.

Changes will become effective upon publication on the platform.

14. Contact Us